The Help Desk Toolkit

The Help Desk Toolkit

The Help Desk Toolkit offers the definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies.

This site and the Help Desk Toolkit is for you if you are:

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A business manager charged with researching, planning, and setting up a Help Desk in your organization
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An IT manager who wants to improve the level of technical support and communication within your organization with the latest support technologies
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A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with Internet- or intranet-related processes.

The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk.

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Guides you step-by-step through every phase of setting up traditional and Web-related
Help Desks for the Internet and an intranet
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Provides a wealth of practical advice on all technical, management,
and human-factor aspects of running an effective Help Desk
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Supplies ready-to-use templates in both Word and HTML formats for an array of Help Desk projects.

Slot Machines of Las Vegas
Enjoy the wonderful artwork, and the almost Zen-like mantra of dozens of casino slot machines chirping away.

StrongDisk Pro
Overview: StrongDisk Pro Standard for Microsoft Windows 2000 professional/XP 32-bit Edition is a powerful data encryption tool.

Image Repainter
Image Repainter is Photoshop-compatible plug-in for Windows that borrows prototypes image color characteristics to change colors of a source image.

Auto Photo Editor
You will receive information electronically immediately after...

ArtStudio Drawing Program
ArtStudio is a simple yet powerful drawing program for all ages. It is a true drawing program with a simple easy to use interface that allows you to draw and rub colors quickly and easily. Most brush changes can be accomplished with a single mouse click.

X360 Multipage Tiff Viewer OCX
X360 Multi-page Tiff Viewer ActiveX Control helps application developers and programmers create applications with multi-page TIFF images viewing capabilities. Also, it helps you to get the embed TIFF tag from the images.

Web Audio Plus
Have you ever wondered how to add streaming audio to your website without the hassle of montly fees? We'll show you how in just a few easy steps -- 100% Guaranteed! Imagine what could happen to your own sales if you could talk to your site...

ECMerge
ECMerge is a powerful utility for merging text files and synchronizing folders visually. ECMerge provides syntax colouring for C/C++, Java, XML, HTML, ASP, PHP, Visual Basic, SQL and many others languages.

Almeza MultiSet
MultiSet - Automatic Software Installer.

Sci-Fi Voices
Greetings Galactic Adventurer! It's time to blast off with the Science Fiction Voice Pack. This free voice add-on gives MorphVOX, five new Science Fiction voices. From the makers of MorphVOX, Sci-Fi Voices is meant to enhance role-play in online games.

Comic Sounds
Make your friends laugh with comic sounds. Comic Sound Pack is full of all kinds of funny sounds. Add it to MorphVOX Voice Changer and watch the fun begin. Comic Sounds are a free add-on for MorphVOX - Voice Changer.

Creatures Of Darkness
Now you can sound evil. This free voice add-on gives MorphVOX, seven new sinister Fantasy voices including: Lich, Wraith, Goblin, or Cave Troll. From the makers of MorphVOX, Creatures of Darkness is meant to enhance role-play in online games.

SP_SC Converter
The SP_SC converter is intended for compiling the panoramic scenes (spherical and cylindrical panoramas) in ready HTML web page or in PE/EXE module. This module contains the built-in spherical viewer SP Inc.

Sphinx Spins
Sphinx Spins is a 5 reel, 20 payline slot machine game with an Egyptian theme. It works just like a real slot machine game. You can't win any real money, but you can win plenty of virtual money to impress everyone. Like the pokies? You'll love this game.

Mountain Lake Living Desktop
Bring your desktop to life with Mountain Lake Living Desktop! Watch as majestic mountain lake scenes come to life on your desktop complete with beautifully rendered rippling water effects.

Jpeg Scrubber
Jpeg Scrubber - Reduce file size & remove private information from Jpeg images - with no change to the image! Did you know that most Jpeg files contain lots of secret hidden data? This increases the size of your files...

AV VoizGame
You will receive information electronically immediately after ordering! You will be able to download the product immediately after...

Advanced Windows Optimizer
Advanced Windows Optimizer is an award winning collection of tools to optimize and speedup your system performance.

ABC Amber EarthLink Converter
ABC Amber EarthLink Converter is a very useful tool which converts your emails from EarthLink MailBox to any document format (PDF, HTML, CHM, RTF, HLP, TXT, DOC, XLS, MDB, etc.) easily and quickly.

Drawing Hand
The Drawing Hand Screen Saver is a screen saver that draws works of art on your computer screen. If you appreciate art or like to paint or draw you'll love this screen saver. It can draw Cars (BMW, Viper, Corvette...), Fine Art (Monet, Van Gogh...